Refund Policy

Last updated: April 25, 2024

Introduction

At Pizza73 Blog, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines our procedures and guidelines for refunds. By ordering from Pizza73 or using our website, you agree to the terms of this Refund Policy.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following the posting of revised policy means that you accept and agree to the changes.

Refund Conditions for Food Orders

We understand that occasionally there may be issues with your order. We are committed to resolving any problems quickly and fairly. Refunds may be provided under the following conditions:

Quality Issues

If you receive food that does not meet our quality standards, you may be eligible for a refund or replacement. Quality issues may include:

  • Food arrived cold or improperly prepared
  • Missing items from your order
  • Incorrect items delivered
  • Foreign objects found in food
  • Food that appears spoiled or unsafe for consumption

Delivery Issues

Refunds or credits may be issued in the following delivery-related situations:

  • Order not delivered (confirmed by our delivery tracking system)
  • Excessive delivery delay (more than 60 minutes beyond the estimated delivery time, unless due to circumstances beyond our control)
  • Damaged items due to improper handling during delivery

Service Issues

We may also provide refunds or credits for service-related problems:

  • Double charging for the same order
  • Incorrect pricing applied to your order
  • Promotion or discount not properly applied

Refund Process

To request a refund, please follow these steps:

Submitting a Refund Request

  1. Contact Customer Service: Call our customer service line at +448560017867 or email [email protected] within 24 hours of receiving your order.
  2. Provide Order Details: Include your order number, date and time of order, specific items in question, and a detailed description of the issue.
  3. Documentation: When applicable, provide photos of the problem (for quality issues or damaged items).
  4. Review Process: Our customer service team will review your request and may contact you for additional information.

Verification

All refund requests are subject to verification. We may need to:

  • Review delivery records and communication logs
  • Consult with delivery staff or store personnel
  • Examine photos or other evidence provided

Please note that making false or fraudulent refund claims is prohibited and may result in the termination of your account and possible legal action.

Refund Processing Timeframes

Review Period

Once a refund request is submitted, our team will review it within 1-2 business days. You will receive an email confirmation when your request has been received and another notification when a decision has been made.

Refund Issuance

If your refund request is approved, the following processing times apply:

  • Credit/Debit Card Payments: Refunds will be processed to the original payment method within 3-5 business days. Please note that it may take an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.
  • Digital Wallet Payments (PayPal, Apple Pay, etc.): Refunds typically process within 1-3 business days.
  • Store Credit/Account Credit: These are typically applied immediately and can be used for future orders.

Partial Refunds

In some cases, we may issue partial refunds when only part of an order is affected by quality or delivery issues. The refund amount will be calculated based on the price of the affected items plus applicable taxes.

Refund Alternatives

Instead of a monetary refund, we may offer one of the following alternatives, which you are free to accept or decline:

  • Order Replacement: We can arrange to have a replacement order delivered to you at no additional cost.
  • Store Credit: We may offer store credit for a future purchase, sometimes with additional bonus value.
  • Discount on Future Orders: In some situations, we may offer a percentage discount on your next order.

Exceptions and Limitations

While we strive to ensure customer satisfaction, there are certain situations where refunds may be limited or not available:

Non-Refundable Situations

  • Personal taste preferences (when the food is properly prepared according to its description)
  • Orders canceled after preparation has begun
  • Refund requests submitted more than 24 hours after delivery
  • Delivery delays caused by factors beyond our control (severe weather, road closures, incorrect address provided by customer)
  • Customized orders that were prepared according to specific customer instructions

Special Promotions and Discounts

Some promotional items or special offers may have different refund terms. These will be clearly communicated at the time of purchase.

Repeat Refund Requests

We monitor refund patterns. Customers with an unusually high frequency of refund requests may be subject to additional verification steps or limitations on future refund eligibility.

Digital Products and Premium Content

For any digital products, premium content, or subscription services offered through our website:

Cooling-Off Period

For digital products or subscriptions, a 14-day cooling-off period applies from the date of purchase. During this period, you may cancel your purchase and receive a full refund if you have not downloaded, accessed, or streamed the content.

Subscription Cancellations

For subscription services, you may cancel at any time. If you cancel a subscription:

  • No refund will be provided for the current billing period
  • Your subscription will remain active until the end of the current billing period
  • No further charges will be made after cancellation

Technical Issues

If you experience technical issues that prevent you from accessing digital content you've purchased, please contact our support team. We will work to resolve the technical issue or provide a refund if the problem cannot be fixed.

Contact Information for Refund Inquiries

If you have questions about our refund policy or need to check the status of a refund request, please contact us through one of the following methods:

Customer Service:
Phone: +448560017867
Hours: Monday-Friday, 9:00 AM - 8:00 PM; Saturday-Sunday, 10:00 AM - 6:00 PM (Local Time)

Email:
[email protected] (For refund requests and inquiries)
[email protected] (For general support and technical issues)

Mailing Address:
Pizza73 Customer Service
Studio 61f Samuel Shoal
East Ross, M34 2JG
Canada

We are committed to resolving any issues promptly and ensuring your satisfaction with our services. Most refund requests are processed within 1-2 business days of receipt.